Guide My Way – Interactive Service for People with Reduced Mobility - IMNDA

Guide My Way – Interactive Service for People with Reduced Mobility

June 27th, 2022



Guide My Way – Dublin Airport

The Dublin Airport Future Factory team are looking for passengers arriving through Dublin airport this summer to try out their new interactive service. The Future Factory is Dublin Airport’s innovation and business development function.

The Future Factory Team carried out research and they saw the arriving journey doesn’t offer enough support to the PRM (Person with Reduced Mobility) passenger or those with additional needs. So, after a lot more research and discussions they came up with Guide My Way, an interactive digital service.

The services within “Guide My Way” will include:

An interactive Map

This will enable the passenger to get from the start of their arriving journey to their end destination such as bus stops or multi storey car parks. It will show key services along the way for example accessible washrooms, immigration and/or F&B outlets – supporting with navigation & wayfinding.

Meet & Greet Service

This will be a fully interactive service. When the passenger arrives, they can generate a unique code that can be shared if someone is greeting them after the baggage hall. This will allow the greeter to see where the passenger is along their journey – giving that much needed reassurance and support.

Future Factory Team Ask

 They are looking for service users from IMNDA, who will be arriving in Dublin between the months of July, August and September and who would be happy to trial their service.

Prior to your journey they will talk you through what the trial would entail, including a ‘how to guide’.

If any of IMNDA service users would be happy to take part, please express your interest and Future Factory Team will follow up with you soon. If you are interested, you can get in touch with Sean O’Brien.


Reduced Mobility Co-Ordinator

Terminal 1, Dublin Airport, Swords,

Co. Dublin, K67 KD58, Ireland

T: 01 944 2078

M: 0871798016


Categories: Education and SupportNews